We actively maintain and update this article with ongoing known issues that impact Typefi Designer users. Our goal is to ensure that you have the most up-to-date information.
If you are experiencing an issue with Typefi Designer that is not documented here, please contact us.
For information about Typefi support for third-party applications, see Typefi product support.
| Issue | Workaround |
|---|---|
| Windows users: Adobe InDesign 2024 (v19.4) and InDesign 2023 (v18.5.2.) may stop working and close abruptly while running a Typefi workflow. However, the job will successfully complete in Typefi Server. | We have notified Adobe and expect a fix soon. |
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Mac users: If you are using a Mac with macOS versions 14.3 or 14.4, you might encounter an error when trying to sign in to https://cloud.typefi.net through FileManager, which states: ''An error occurred when trying to log in. Error Description: SSL connect error. Error code: 35'. This is due to an issue with version 8.4 of curl bundled with macOS. |
As a workaround, updating to macOS v14.5 (with curl v8.6.0) fixes this issue. |
| Invisible objects in Typefi AutoFit relationships cause Adobe InDesign to stop responding. | Avoid selecting locked, empty layers in the Layers panel. We apologise for the inconvenience and will provide an update in an upcoming release. |
| Adobe InDesign 2023 (v18.0 or later), when used as a composition engine for Typefi Desktop, may experience a rare crash when closing documents at the end of a job. | The issue is fixed with Adobe InDesign 2023 version 18.5. We recommend that Typefi Desktop users update to InDesign 2023 (v18.5 or later.) |
| Soft styles, like italics, may be ignored, regardless of your Create InDesign document/book 🠒 Advanced 🠒 Soft Styles settings. Consequently, your output may be missing important soft styles. | To ensure you aren't missing italics or other soft styles in your output, we recommend Typefi Desktop users update to Typefi Designer 8.10 and Typefi Workgroup users update to Typefi Designer Server 8.10. For more information, please visit Typefi Designer 8.10 release notes. |
| Bold and italics are not applied to the Adobe Arabic font. | Install the Adobe Arabic font on your computer: Windows: Follow the instructions in How to install or remove a font in Windows. macOS: Follow the instructions in How to install and remove fonts on your Mac. For general information about which fonts are supported by Typefi, see Fonts and Typefi. |
| If Create InDesign document uses InDesign Server 2020 or 2021, you cannot publish a document with a video Element. If you try to publish a document with a video Element, you get this error message: Error: Request failed because the underlying functionality is no longer available in the current version of the application . This error occurs because Adobe now blocks Flash content from running . | There is no workaround at this time. |
| macOS will not install Typefi Designer because Apple cannot check it for malicious software. | Upgrade to Typefi Designer 8.7.2 or later. Alternatively, follow the troubleshooting steps in this article. |
| Saving a Typefi-ready template (.indd) as IDML does not retain the Section and Element Fields used in the Section or Element. | Manually add the Fields back to their corresponding Section or Element. (Open the Typefi Section or Element Options panel, click the Fields tab and select the Fields.) We apologise for the inconvenience and will provide an update in an upcoming release. |
| You are unable to open InDesign 2021. Instead, you see a Startup Alert. | Typefi Designer 8.7.2 is only compatible with InDesign 2021 16.3 or later. To use Typefi Designer 8.7.2 with InDesign 2021, upgrade to InDesign 16.3 or later. If you use InDesign 2021 16.0–16.2, downgrade to Typefi Designer 8.7.1. |
Fixed issues
This table lists recently fixed issues. All fixed issues can be found in the release notes.
| Issue | Fix version |
|---|---|
| Typefi AutoFit relationships disappear after running a job using InDesign 16.2. | Typefi Designer 8.17 |
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