Your subject should be concise and clearly reflect your request.
Give us a full description of the issue you're experiencing. Include details of the job you were running, what we need to do to reproduce the issue, the result you were expecting, and the actual result.
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Choose the option that most closely reflects the nature of your request - Question, Incident, Problem, or Task.
Priority levels drive our response time to all tickets in our system. Generally speaking, most tickets are Normal priority; Urgent or High are only used when the issue is creating delays in your production.
Use this field to indicate the component that is believed to be causing the issue.
If it is critical this issue is resolved by a certain date, please add a date.