Send telemetry data

This feature requires Typefi Server 8.7.4 or later.

Telemetry is the process of automatically collecting periodic data from Typefi Server. This data can help Typefi identify known bugs or issues, so that we can provide a faster response without the need to solicit this same data directly from you.

On-premises customers wishing to send Telemetry data must opt in to this. Telemetry data sent to Typefi is not shared with any third party. View Typefi's Privacy Policy for more information.

The telemetry data sent to Typefi includes:

• the Typefi Server version
• data about Jobs (for example, the start and end time, the status, and the path).
• data about the Filestore (for example, knowing how much space is being used and how much is free)
• the operating system
• the JDK Version
• the Tomcat Version
• the Server Plug-ins and their versions

Prerequisites

• You can sign in to Typefi Server as an administrator.
• You must have a token to send telemetry data. To request a token, please contact your Solutions Consultant. Tokens are valid for one year. Please note that Typefi can make a token inactive at any time regardless of the expiration date.

Send telemetry data in Typefi Server 8.26 or later

1. Sign in to Typefi Server as an administrator.
2. Go to Admin → Telemetry.
3. Enter your Token. If you don’t have one, contact your Solutions Consultant.
4. If you use the Edifix plug-in, select Enable for Edifix.
5. (Optional) To send telemetry data every day, select Automatically send telemetry data once per day, then choose a time in Send telemetry data at. The timezone matches your computer’s timezone.

Known issue: If you choose a time other than 00:00, telemetry data is sent every few hours instead of once a day. For example, 04:00 sends it every 4 hours. To send it once a day, choose 00:00. See Typefi Server known issues.

6. Click Save. 

7. (Optional) To send telemetry data on demand, click Send Telemetry Now.

Send telemetry data in Typefi Server 8.25 or earlier

1. Sign in to Typefi Server as an administrator.
2. Go to Admin → Telemetry.
3. Select Automatically send telemetry data once per day.
4. Enter your token. If you don’t have one, contact your Solutions Consultant.
5. Choose when you want to Send telemetry data at. The timezone matches your computer’s timezone.

Known issue: If you choose a time other than 00:00, telemetry data is sent every few hours instead of once a day. For example, 04:00 sends it every 4 hours. To send it once a day, choose 00:00. See Typefi Server known issues.

6. Click Save.
  

7. (Optional) To send telemetry data on demand, click Send Telemetry Now.