My license is expired. What should I do?
If your license is expired, please contact your Solutions Consultant to request an updated license. Please note that perpetual licenses also have an expiration date; To protect our software’s intellectual property, all Typefi licenses—including perpetual licenses—are issued with expiry dates. As a perpetual license holder, your right to use Typefi software is valid in perpetuity. Your license will not actually expire on the ‘expiry date’, and this system is in place to maintain secure access for your authorised users. See Why is my Typefi Server’s perpetual license showing an expiry date? for more detailed information.
What do I do if some of my plug-ins or actions are unlicensed?
If the action is unlicensed and you purchased the plug-in, contact your Solutions Consultant to update or re-issue the license.
If the action is unlicensed and you have not purchased the plug-in, contact the Typefi Sales Team.
Sometimes, plug-ins and actions are unlicensed because the browser cache is old. To see if this is the cause, refresh your browser cache. If refreshing your browser cache did not solve the problem, then please contact your Solutions Consultant.
How do I add additional plug-ins or actions?
Each plug-in or action must be licensed before you can use it in your Typefi workflows. To license additional plug-ins or actions, please contact your Solutions Consultant.
What do I do if my license key is not changing the license status?
First, copy the license key directly from the email and paste it into the License textbox again. Copying the license key directly from the email is crucial to prevent the encoding from being inadvertently changed. If your license status still hasn’t changed, please contact your Solutions Consultant.
What do I do if the license key is not expired, but everything is unlicensed or causing errors?
Your Typefi license is specific to your particular hardware address. Common causes of hardware address changes include:
- Your Typefi Server is on a virtual machine that got moved.
- The network card was replaced.
Contact your Solutions Consultant to request an updated license.
I’m migrating Typefi Desktop to a new machine. Do I need a new license?
Once you have moved to your new machine, contact your Solutions Consultant to let them know. Your Solutions Consultant will then generate a new license for you. Delete the old license, and then add the new license key. For step-by-step instructions, see Migrate to a new computer.
The job log says I have an invalid license. What should I do?
If you see this error, Could not run workflow (workflow.typefi_workflow). Invalid license. Contact Typefi to obtain a valid license., then go back to the Admin → Licenses page and delete all licenses except for the most recent one.
Then, run the test workflow again.
If deleting the old licenses did not fix the issue, please contact your Solutions Consultant.
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