Jason Mitchell

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Activity overview

Latest activity by Jason Mitchell
  • Jason Mitchell created an article,

    Managed Workflows for Standards

    Managed Workflows for Standards ensures that your ISO adoption workflows stay up to date. What is Managed Workflows for Standards? Managed Workflows for Standards is an annual Typefi subscription s...

  • Jason Mitchell created an article,

    Introducing My Typefi

    My Typefi is a secure, Typefi-hosted page that lets you view your support stats—like the number of hours logged and open tickets—and designate people in your organisation as Typefi Customer Reps. C...

  • Jason Mitchell created an article,

    Why is my Typefi Server’s perpetual license showing an expiry date?

    In order to protect the intellectual property of our software, all Typefi licenses—including perpetual licenses—are issued with expiry dates. This reduces the chances of fraudsters, hucksters, dodg...

  • Jason Mitchell created an article,

    Try out the latest version of Typefi Server

    If you are a current customer and want to test out the latest Typefi Server and InDesign Server versions, we can provide you with access to Typefi Server for Cloud Bronze in our free Sandbox enviro...

  • Jason Mitchell created an article,

    Add CCs to your tickets

    There are two ways to add a CC to tickets you create. Option One: Email Copy If you are interacting with the helpdesk mostly through email notifications, then it couldn't be simpler. When you reply...

  • Jason Mitchell created an article,

    Close a ticket

    Closing tickets couldn't be easier: type the phrase "#close" in the reply to the ticket. Once submitted, your ticket will automatically close. 👍

  • Jason Mitchell created an article,

    Best practices for filling out the Description field

    When creating a ticket in Typefi Support, the clearer your information, the quicker we'll be able to resolve your problem. Include details of the job you were running, what we need to do to reprodu...

  • Jason Mitchell created an article,

    How quickly will Typefi respond to my support request?

    Priority-based response times are offered for all support tickets. Support tickets will be assigned a priority based on a set of standard criteria (see below). For all support agreements we will us...

  • Jason Mitchell created an article,

    Prioritise your tickets

    Priority level drives our response time to all tickets in our system. You must select the correct priority level when adding a new ticket. Generally speaking, most tickets are Normal priority; Urge...