Jason Mitchell
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Activity overview
Latest activity by Jason Mitchell-
Jason Mitchell created an article,
Introducing My Typefi
My Typefi is a secure, Typefi-hosted page that lets you view your support stats—like the number of hours logged and open tickets—and designate people in your organisation as Typefi Customer Reps. C...
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Jason Mitchell created an article,
Why is my Typefi Server's perpetual license showing an expiry date?
In order to protect the intellectual property of our software, all Typefi licenses—including perpetual licenses—are issued with expiry dates. This reduces the chances of fraudsters, hucksters, dodg...
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Jason Mitchell created an article,
Adding CCs to your tickets
There are two ways to add a CC to tickets you create. Option One: Email Copy If you are interacting with the helpdesk mostly through email notifications, then it couldn't be simpler. When you reply...
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Jason Mitchell created an article,
Close a ticket
Closing tickets couldn't be easier: type the phrase "#close" in the reply to the ticket. Once submitted, your ticket will automatically close. 👍
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Jason Mitchell created an article,
Best practices for filling out the Description field
When creating a ticket in Typefi Support, the clearer your information, the quicker we'll be able to resolve your problem. Include details of the job you were running, what we need to do to reprodu...
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Jason Mitchell created an article,
How quickly will Typefi respond to my support request?
Priority-based response times are offered for all support tickets. Support tickets will be assigned a priority based on a set of standard criteria (see below). For all support agreements we will us...
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Jason Mitchell created an article,
Prioritise your tickets
Priority level drives our response time to all tickets in our system. You must select the correct priority level when adding a new ticket. Generally speaking, most tickets are Normal priority; Urge...