Jason Mitchell

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Activity overview

Latest activity by Jason Mitchell
  • Jason Mitchell created an article,

    Why is my Typefi server's perpetual license showing an expiry date?

    In order to protect the IP of our software, all Typefi licenses - including perpetual licenses - are issued with expiry dates. This reduces the chances of fraudsters, hucksters, dodgy geezers, or o...

  • Jason Mitchell created an article,

    Trialing a new production environment

    We understand that moving to a new production environment can be stressful, and the Typefi team is here to support you during the transition period. We can offer you the following licenses for test...

  • Jason Mitchell created an article,

    Adding CCs to your tickets

    There are two ways to add a CC to tickets you create. Option One: Email Copy If you are interacting with the helpdesk mostly through email notifications, then it couldn't be simpler. When you reply...

  • Jason Mitchell created an article,

    Closing tickets

    Customers can now automate the closing of tickets from their end by typing #close in the reply to the ticket.   This also works if an agent would like to close the ticket, though the agreed procedu...

  • Jason Mitchell created an article,

    Best practice for filling out the Description field

    When creating a ticket in Typefi Support, the clearer your information, the quicker we'll be able to resolve your problem. Include details of the job you were running, what we need to do to reprodu...

  • Jason Mitchell created an article,

    How quickly will Typefi respond to my support request?

    Priority-based response times are offered for all support tickets. Support tickets will be assigned a priority based on a set of standard criteria (see below). For all support agreements we will us...

  • Jason Mitchell created an article,

    Prioritising your tickets

    Priority level drives our response time to all tickets in our system. It is critical that you select the correct priority level when adding a new ticket. Generally speaking, most tickets are Normal...