Jason Mitchell
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Activity overview
Latest activity by Jason Mitchell-
Jason Mitchell created an article,
How customers can add CCs to their tickets
There are two ways that customers can add a CC to tickets they create. Option One: Email Copy If you are interacting with the helpdesk mostly through email notifications, then it couldn't be simple...
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Jason Mitchell created an article,
Closing tickets
Customers can now automate the closing of tickets from their end by typing #close in the reply to the ticket. This also works if an agent would like to close the ticket, though the agreed procedu...
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Jason Mitchell created an article,
Best practice for filling out the Description field
When creating a ticket in Typefi Support, the clearer your information, the quicker we'll be able to resolve your problem. Include details of the job you were running, what we need to do to reprodu...
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Jason Mitchell created an article,
How quickly will Typefi respond to my support request?
Priority-based response times are offered for all support tickets. Support tickets will be assigned a priority based on a set of standard criteria (see below). For all support agreements we will us...
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Jason Mitchell created an article,
How to prioritise your tickets
Priority level drives our response time to all tickets in our system. It is critical that you select the correct priority level when adding a new ticket. Generally speaking, most tickets are Normal...