You can submit a support request by visiting Typefi Support at http://help.typefi.com/hc/en-us and choosing the 'Submit a request' option. You do not need to be signed in to Typefi Support to submit a request.
When you submit a request, you will be asked to complete a simple form with key information to help us resolve your query.
Enter the email address you usually use to correspond with Typefi (generally the email address you used when you purchased Typefitter).
Your subject should be concise and clearly reflect your request.
Give us a full description of the issue you're experiencing.
Tick this checkbox if you are submitting files with your support request. Otherwise, please leave it blank.
Choose the option that most closely reflects the nature of your request - Question, Incident, Problem, or Task.
Priority levels drive our response time to all tickets in our system. Generally speaking, most tickets are Normal priority; Urgent or High are only used when the issue is creating delays in your production.
Check out our prioritisation guidelines to help you select the appropriate priority for your ticket.
Warning: Please don't cry wolf, as this may have an adverse impact on response times for other tickets you submit!
Choose 'Typefitter' from the dropdown.
If you require resolution by a certain date, enter it here; otherwise, leave this field blank.
Note: Priority-based response times are offered for all support tickets; if you'd like an idea of when you can expect a response, please see our article on response times.
Attach files under 20MB here. Files over 20MB should be uploaded to Typefi Support Files in the Typefi FTP - place the attachments within a subfolder that has the same name as the ticket.